Shopping on BigBuyTw is easy. All you have to do is browse our website, select the items you like, click "Add to Cart" and check out. After completing your order, you will receive a confirmation email with order details.
Generally, orders will be processed and shipped within 1-2 working days. You'll receive shipping notifications and tracking information so you can check the status of your order at any time.
Delivery time is approximately 5-10 working days, the specific time depends on your delivery address. If you encounter remote areas or special circumstances, the delivery time may be extended.
Due to logistics restrictions, delivery to some remote areas may not be possible. Before placing an order, please contact customer service to confirm whether your address is within the delivery range.
When your order ships, you will receive an email containing your order number and tracking code. You can visit the 17Track website and enter the tracking code to view package information.
If your order has not been shipped within 24 hours of placing it, you can contact customer service to cancel the order. Shipped orders cannot be canceled, please refer to our return and exchange policy.
If you are not satisfied with the goods you receive, you can apply for a return within 7 days of receiving the goods. Returned merchandise must be in its original condition and must not be used or damaged. Please contact customer service and provide the order number and product photos, and we will arrange the return process. You can also request a return if you receive the wrong or damaged item.
If the product is returned due to product quality problems or wrong goods shipped, we will bear the return shipping costs. If the item is returned due to personal reasons, the return shipping fee will be borne by the buyer.
Please contact our customer service team with your order number and photos of your item. We will process your application and arrange the return and exchange process within 1-2 working days.
