Return and Refund Policy

Thank you for choosing BigBuyTw shopping website. In order to ensure your rights and provide the best shopping experience, the following is our return and exchange policy, please read it carefully.

1. Application for return or exchange

  1. Application period : Within 7 days after receiving the goods, if you are not satisfied with the goods or the goods are defective, please submit a return or exchange application within this period.
  2. Application method : Please contact our customer service team and provide the order number, product name and reason for return or exchange. Please attach a photo of the product when applying so that we can process it quickly. Customer service contact information is as follows:

2. Conditions for returns and exchanges

  1. Product Condition : Returned merchandise must be in original condition, unused and intactly packaged. The product itself, accessories and any accompanying gifts must be returned together.
  2. Circumstances under which returns and exchanges are acceptable :
    • The item is defective or defective.
    • The item received does not match the order.
    • The item was damaged during shipping.
  3. Situations in which returns or exchanges are not accepted :
    • The item has been used or damaged (not caused during shipping).
    • Any return or exchange request due to personal factors (such as dislike, dissatisfaction with expectations, etc.).

3. Return and exchange process

  1. Return and exchange confirmation : After customer service receives your return or exchange application, we will confirm the return and exchange details with you.
  2. Send the goods back : After confirmation, please send the goods back to the designated address. We recommend that you use a shipping service with tracking capabilities to ensure safe delivery of your items.
  3. Inspect the goods : After we receive the returned goods and inspect them correctly, we will arrange a return, exchange or refund for you.

4. Freight Policy

  1. Return shipping costs : If the product is returned due to defective goods, incorrect delivery, or damage during shipping, the shipping costs will be borne by this website. For returns due to other reasons, the shipping costs must be borne by the user.
  2. Exchange freight : If the goods are exchanged due to defective goods, wrong delivery or damage during transportation, the freight will be borne by this website. For exchanges for other reasons, the shipping costs must be borne by the user.

5. Refund method

  1. Refund processing : After the return is confirmed, we will process your refund within 5-10 working days. Refunds will be credited back to your payment account.

6. Precautions

  1. Packaging requirements : Please package the returned goods properly to avoid damage during transportation. If the product is damaged during the return process, we have the right to refuse the return or exchange application.
  2. Return package : Please include your order number and reason for return or exchange in the return package so that we can quickly process your application.

7. Contact us

If you have any questions or require further information, please feel free to contact our customer service team:

Thank you for your support and cooperation, I hope you have a happy shopping at BigBuyTw!