Thank you for choosing BigBuyTw shopping website. To ensure you enjoy a quality shopping experience, the following is our website shipping policy, please read it carefully.
1. Transportation timeliness
- Standard delivery : We promise to deliver the goods to your address within 5-10 working days after confirming the order. Please note that shipping times do not include weekends and public holidays.
2. Delivery scope
We strive to deliver products to all parts of Taiwan, but due to geographical location, logistics costs and other factors, express delivery services may not be available in some areas. The following areas may not be delivered:
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Outlying island areas :
- Kinmen County
- Lianjiang County (Matsu)
- Penghu County
- green island
- orchid island
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Remote mountainous areas :
- Some remote mountainous areas in Taitung County
- Some remote areas in Hualien County
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Other small islands :
- Xiaoliuqiu
- Diaoyutai Islands
3. Freight Policy
- Standard Shipping : Free shipping on all orders except remote areas.
- Remote areas : The above remote areas may charge additional shipping fees based on actual conditions. The specific cost will be confirmed by customer service with you.
4. Consult before placing an order
For areas that may not be delivered, please consult our customer service team before placing an order. We will confirm delivery availability based on your specific address and advise of any possible additional costs. Customer service contact information is as follows:
- Email : support@bigbuytw.com
5. Order tracking
Once your order is confirmed, you will receive an email with order details and tracking number. You can check the status of your order in real time through our website or the tracking link provided by the logistics company.
6. Delivery issues
If you encounter any problems during the delivery process, please feel free to contact our customer service team. We will do our best to help solve the problem and ensure your shopping experience is smooth and enjoyable.
Thank you for your understanding and support. Hope you enjoy shopping at BigBuyTw!