Terms of Service

Welcome to the BigBuyTw shopping website (hereinafter referred to as the "Website"). In order to protect your rights and provide the best shopping experience, please read the following terms of service carefully. When you use this website, you agree to and accept these terms.

1. Website use

  1. Scope of application : These Terms of Service apply to all users of this website, including visitors and registered members.
  2. Legal use : Users promise not to use this website to conduct any illegal activities and to comply with all applicable laws and regulations.

2. Member registration

  1. True information : Users should provide true, accurate and complete personal information when registering. If there are any changes, please update in time.
  2. Account security : Users are responsible for protecting the security of their accounts and passwords. This website is not responsible for any losses caused by improper use of accounts.

3. Order processing

  1. Order establishment : When the user submits the order through this website and completes the payment, the order is established.
  2. Order cancellation : During the order processing process, if the user needs to cancel the order, please contact customer service promptly within 24 hours of placing the order and the product has not been shipped . Once an order is shipped, it cannot be canceled.

4. Product delivery

  1. Delivery scope : We strive to deliver products to all parts of Taiwan, but some outlying islands and remote areas may not be able to deliver. Please refer to the transportation policy for details.
  2. Shipping policy : Free shipping on all orders except remote areas. Additional shipping charges may be required in remote areas, and the specific charges will be confirmed by customer service with you.
  3. Delivery time : The general delivery time is 5-10 working days , excluding weekends and public holidays.

5. Product returns and exchanges

  1. Return and exchange policy : If you are not satisfied with the goods you received, please refer to our return and exchange policy and contact customer service within 7 days after receiving the goods, and we will handle the return and exchange for you.
  2. Product Condition : Returned merchandise must be in original condition, unused and intactly packaged.

6. Privacy protection

  1. Personal Information : We are committed to protecting your personal privacy, please see our Privacy Policy for details.
  2. Use of information : Your personal information will only be used to process orders, provide customer service and marketing activities.

7. Limitation of liability

  1. Service interruption : This website does not assume any responsibility for service interruption due to force majeure or other factors beyond the control of this website.
  2. Information Accuracy : We strive to provide accurate information, but we do not guarantee the absolute accuracy and completeness of the information. This website is not responsible for losses caused by inaccuracies or omissions in information.

8. Changes in Terms

We reserve the right to modify these Terms of Service at any time, and any changes will be announced on this website. The changed terms will take effect from the date of announcement.

9. Contact us

If you have any questions or require further information, please contact us by:

Thank you for your support and cooperation, I hope you have a happy shopping at BigBuyTw!